f333 Privacy Policy — How We Handle Your Data

1. About This Privacy Policy

This Privacy Policy describes how f333 ("we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "player") who access or use the f333 online casino and sports betting platform, available at f33app.bio (the "Platform").

By registering an account on f333, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the f333 Platform.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall legal framework governing your use of f333.

2. Data Controller Information

For the purposes of this Privacy Policy, f333 acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. Our designated data protection contact can be reached through the following channels:

• Platform Name: f333
• Website: f33app.bio
• Primary Contact Email: [email protected]
• WhatsApp Support: +880 1700 000 333
• Support Availability: 24/7 (Bangladesh Standard Time, UTC+6)

Any questions, requests, or concerns relating to the processing of your personal data should be submitted in writing to the contact email above, with the subject line "Privacy Request — [Your Username]". We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them fully within 30 days.

3. Personal Data We Collect

f333 collects personal data through several channels, including your registration form, ongoing account activity, payment transactions, and technical interactions with the Platform. The categories of personal data we collect are set out in the table below.

3.1 Data You Provide Directly

The majority of personal data f333 holds about you is data you provide voluntarily through the registration process, KYC verification, payment transactions, and communications with our support team. Providing accurate and complete information is a requirement under our Terms & Conditions and is essential for us to maintain a secure and compliant platform.

3.2 Data Collected Automatically

When you access the f333 Platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, device identifiers, browser configuration, and session timestamps. This data is used primarily for security monitoring, fraud detection, and platform performance optimisation, and is not used to personally identify you for marketing purposes without your consent.

4. How We Use Your Personal Data

f333 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your f333 player account, including processing your registration, verifying your identity, and managing your account preferences.
• Payment Processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and Upay, to verify the ownership of payment methods, and to maintain accurate financial records.
• KYC and Compliance: To verify your age (21+ requirement) and identity as required by our responsible gaming and anti-money laundering (AML) obligations. KYC verification is mandatory before any withdrawal is processed.
• Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited activities as defined in our Terms & Conditions. Technical data such as IP addresses and device identifiers plays a central role in this function.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance through our 24/7 support channels.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling behaviour, to enforce self-exclusion and deposit limit settings you have applied to your account, and to reach out proactively where our systems detect patterns associated with gambling harm.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, reliability, and feature set of the f333 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news — but only if you have explicitly opted in to receive such communications. You may withdraw consent at any time.
• Legal and Regulatory Obligations: To comply with applicable legal requirements, including responding to lawful requests from regulatory authorities.

5. Legal Basis for Processing

f333 processes your personal data on the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing that is required to provide the services you have requested — including account registration, payment processing, and game access — is carried out on the basis that it is necessary for the performance of our contract with you.
• Legal Obligation: Processing carried out to comply with applicable legal and regulatory requirements — including KYC verification, AML record-keeping, and responding to lawful authority requests — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out for platform security, fraud prevention, responsible gaming monitoring, and platform improvement is carried out on the basis of f333's legitimate business interests, provided those interests are not overridden by your fundamental privacy rights.
• Consent: Processing carried out for direct marketing communications is conducted solely on the basis of your explicit, freely given consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

6. Cookies and Tracking Technologies

f333 uses cookies and similar tracking technologies to enhance the functionality of the Platform, maintain your session state, and gather aggregated analytics data. The types of cookies used on the f333 Platform are described below:

• Essential Cookies: These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your language preferences, and ensure the security of your account. Essential cookies cannot be disabled without impairing Platform functionality.
• Analytics Cookies: These cookies collect anonymised data about how players use the Platform — such as which pages are visited most frequently and how long players spend on each section. This data is used solely to improve Platform performance and user experience. No personally identifiable information is included in analytics reports.
• Functional Cookies: These cookies remember your Platform preferences, such as your preferred game category or display settings, to provide a more personalised experience on subsequent visits.

f333 does not use third-party advertising cookies or tracking pixels for the purpose of serving targeted advertisements on external websites. Your on-platform behaviour is not shared with advertising networks.

7. Sharing Your Personal Data

f333 does not sell, rent, or trade your personal information to any third party. Your data may be shared only in the following specific and limited circumstances:

• Payment Service Providers: Your financial data is shared with the relevant mobile financial service provider (bKash, Nagad, Rocket, Upay) to process your deposits and withdrawals. These providers operate under their own privacy frameworks and are bound by strict data security standards.
• Game Providers: When you play a game supplied by a third-party studio (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), your gaming session data is transmitted to that studio's platform to deliver the game. Game providers are contractually prohibited from using your session data for any purpose other than game delivery and technical support.
• KYC Verification Partners: Where f333 uses a third-party identity verification service to authenticate your KYC documents, your identity data will be shared with that service under a strict data processing agreement. This data is used exclusively for verification and is not retained by the third party beyond the verification period.
• Legal and Regulatory Authorities: f333 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with the prevention or detection of fraud, money laundering, or other criminal activity.
• Business Transfers: In the event that f333 undergoes a merger, acquisition, or transfer of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data will be processed as a result.

8. International Data Transfers

f333 serves players in Bangladesh and its primary data processing activities are focused on serving that market. However, some of our third-party service providers — particularly game studios and cloud infrastructure providers — may process data in jurisdictions outside Bangladesh. Where such transfers occur, f333 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Privacy Policy.

Safeguards applied to international transfers may include contractual data processing agreements that impose obligations on the recipient equivalent to those that apply to f333, and technical security measures such as encryption of data in transit and at rest. If you would like further information about the safeguards applicable to any specific international transfer, please contact us at [email protected].

9. Data Retention

f333 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status plus a post-closure period as described below.
• Transaction and Financial Records: Retained for a minimum of five (5) years following each transaction, in accordance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the KYC process, whichever is later.
• Account Data (Post-Closure): Following confirmed account closure where no legal hold applies, personal account data is deleted or anonymised within 90 days.
• Support Communications: Retained for up to two (2) years following the resolution of the relevant support case, to assist with any subsequent related enquiries.
• Technical and Log Data: Retained for up to twelve (12) months for security and fraud prevention analysis, after which it is automatically deleted or anonymised.

When the applicable retention period expires, personal data is either securely deleted from f333's systems or anonymised in such a way that it can no longer be attributed to any individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

10. Your Privacy Rights

As a registered f333 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request — [Your Username]":

• Right of Access: You have the right to request a copy of the personal data f333 holds about you, along with information about how it is being used. We will provide this information within 30 days of receiving your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account settings panel.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (where consent was the legal basis), or where no other legal ground for retention applies. Note that certain data must be retained to meet legal obligations and cannot be deleted on request.
• Right to Restrict Processing: You have the right to request that f333 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
• Right to Object: You have the right to object to processing of your personal data where it is based on f333's legitimate interests. You also have an absolute right to object to your data being used for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

11. Children and Minors

The f333 Platform is strictly intended for adults aged 21 years and above. f333 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. If f333 discovers that personal data has been collected from an individual under the age of 21, that account will be immediately closed and the associated data will be deleted in accordance with our data retention procedures.

If you are a parent or guardian and you believe that a person under the age of 21 in your care has registered an account on f333, please contact us immediately at [email protected] so that we can take the appropriate action without delay.

12. Security Measures

f333 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Password Hashing: Account passwords are stored using one-way cryptographic hashing algorithms. f333 staff cannot view your password in plain text under any circumstances.
• Access Controls: Access to personal data within f333's internal systems is restricted on a strict need-to-know basis. Only staff whose job function requires access to specific data categories are granted that access, and all access is logged and audited.
• Intrusion Detection and Monitoring: f333's infrastructure is monitored continuously for signs of unauthorised access, unusual login patterns, and other security anomalies. Automated alerts are generated for suspicious activity and are reviewed by our security team.
• Regular Security Assessments: f333 conducts periodic security assessments and vulnerability testing of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Vendor Security Requirements: All third-party service providers with access to f333 player data are contractually required to implement and maintain security standards equivalent to those applied by f333 itself.

While f333 takes all reasonable and practicable steps to protect your personal data, no digital platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights or interests, f333 will notify you without undue delay via the email address registered to your account and will take all necessary steps to contain and remediate the breach.

13. Changes to This Policy

f333 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. Where changes are material — meaning they affect the nature or scope of how your personal data is used — f333 will notify registered players via email to the address linked to their account at least 7 days before the revised Policy takes effect.

The "Last Updated" date shown at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically so that you remain informed about how f333 protects your information. Your continued use of the Platform after any revision takes effect constitutes your acceptance of the updated Privacy Policy.

14. Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have concerns about how f333 handles your personal data, please contact us using the details below. All privacy-related communications should be sent in writing with the subject line "Privacy Request — [Your Username]" to help us process your enquiry efficiently.

• Email: [email protected]
• WhatsApp: +880 1700 000 333
• Support Hours: 24/7 (Bangladesh Standard Time, UTC+6)

f333 will acknowledge your privacy enquiry within 5 business days and aims to provide a full resolution within 30 calendar days. Where a request is particularly complex, we will inform you of the extended timeline and keep you updated on progress.